Terms of use

These terms are between you and the people running thetenant.app. There is no registered company behind it yet, and this clause will name the registered entity and its address as soon as one exists. Until then, write to [email protected].

Using the product means you accept these terms. If you do not, the sign generator still costs nothing to walk away from.

It produces a print-ready sign for a short-let unit in Malta, hosts a public page behind the QR code on that sign, carries a route for a neighbour or a guest to report a problem, and keeps a timestamped log of what came in and what was done about it.

It is a tool for producing documents and keeping records. Everything in the next clause is what it is not.

This is the clause worth reading. It is what the product cannot do for you, stated before you rely on it.

• This is not legal advice. We are not a law firm. Nothing in the product, in an email from it, or on this page is advice about your position.
• The MTA has not approved our template. The sign is our own layout, set against the content L.N. 92 of 2026 requires. We have not asked the MTA to pass it and they have not. Where the product says a sign is compliant with L.N. 92 of 2026, that describes what the sheet carries against what the regulation asks for. It is not a statement that anyone in authority has looked at it.
• The sign measure is not yet in force, and the format may change. The MTA told Times of Malta on 20 July 2026 that the measure will also be extended to existing licences but has yet to come into force, and that it is drafting guidelines on the signs to be installed. Those guidelines may set a format, a size, a material or a wording that our template does not meet. If they do, the sheet will change and you may have to print again.
• The regulation sets content, not format. It prescribes what a sign says and not its size or material, and it does not mention QR codes anywhere, so a QR code is neither required nor prohibited. Confirm the template with the MTA licensing directorate before a large print run.
• Whether your premises complies is yours. We give you a document and a record. We cannot know what is actually at your address, and the licence is in your name rather than ours.

Give us details that are true, particularly the licence number and the address, because they get printed on a sign that an inspector reads.

Look after your password. Tell us at [email protected] if you think somebody is using your account who should not be.

A unit page and a building page are public. A sign is a printed document on a door. Everything you put on either one is published, and you are the one publishing it.

• You need the right to publish whatever you put there, including any photograph, any text and any link.
• If you name somebody as the responsible person, you are the one who has to have told them. Their name and their phone number go on a sign in the street and on a page anybody can open. Do not name a person who has not agreed to it.
• We can take down content that is unlawful, or that somebody shows us is theirs.

Anybody who can reach a unit page can report a problem on it. We pass the report to the person on duty for that unit and we write it into the compliance log.

We do not check whether a report is true. Logging one records that it arrived, and it is not a finding that anything happened.

What an operator and a reporter write to each other on a thread is between them. We keep it because the log is the operator's evidence at an inspection or a renewal, and we are not a party to the argument in it.

• Publish a licence number that is not yours and that you do not administer under a mandate.
• Use the complaint route to harass anybody, on either side of it.
• Scrape the pages, resell the output as your own service, or put enough load on the API to affect anyone else using it.
• Anything unlawful under Maltese law.

The sign generator, the unit page, the guest page, buildings, batch signs, the complaint route, the compliance log and the waste collection management plan are free, and are meant to stay free. An operator can discharge the duties this product covers without paying for anything.

Two things need a paid capability today: your own branding on a public page, and the page themes beyond the free one. Both are appearance.

There is no billing. Capabilities are granted by hand. No price is set, so nothing in the product states one, and nothing here should be read as an offer at a price.

The product is offered as it is. There is no uptime promise, and we may change or withdraw a feature.

One commitment against that. We will tell operators before taking down a page that a printed QR code points at. A sign screwed to a door outlives a product decision, and a neighbour finding a dead page is worse off than one who never had a page to find.

The MTA licence validator and its register belong to the MTA. We have no agreement with them and no control over whether they answer. Where a check cannot be made the product says the check could not be made, because an answer we did not get is not a statement about your licence.

Brevo sends the email this product sends. Google and PostHog measure how the site is used, and only where a visitor has accepted that. The privacy policy says what each of them gets.

Nothing here limits liability that cannot be limited under Maltese law, including liability for death or personal injury caused by negligence, and for fraud.

Beyond that, and because the product is free: we are not liable for indirect or consequential loss, for lost bookings or lost income, for a fine or an enforcement notice under Cap. 409, or for any decision the MTA takes about your licence.

You can delete your account whenever you like. We can suspend or close an account that breaks the clause above on what you must not do.

Either way the public pages stop resolving, and every QR code already printed on a door then leads to a page that is gone. Take those signs down or replace them.

The date at the top of this page is the last time these terms changed. Where a change matters we email operators before it takes effect, and it applies from the date we give.

Maltese law governs these terms, and the courts of Malta have jurisdiction over any dispute arising from them.

Write to [email protected] about anything on this page. The privacy policy covers what the product collects and what you can ask us to do about it.